FAQ & Site Info

You can order your favorite Items from our web site by following the easy steps and submitting the secure order form on line. The order form is equipped with SSL (Secure Socket Layer) encryption. As long as you use a SSL-compliant browser you will able to conduct end-to-end encrypted transactions safely and without the worry of your credit card information being obtained by others.

We accept payment via Paypal, Visa, Mastercard, American Express, and Discover ALL PURCHASES ARE SUBJECT TO BANK AUTHORIZATION PRIOR TO PROCESSING. ONLY AUTHORIZED PURCHASES WILL BE PROCESSED AND SHIPPED. IF YOUR ORDER CANNOT BE PROCESSED, AN EMAIL NOTIFICATION WILL BE SENT.

All Florida residents will be charged 7.5% sales tax on their orders.

Time varies and depends on the product. Please refer to the product page for the item you ordered. Actual delivery time will depend on the shipping method you choose and the destination. International Orders Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Most items may be returned within 30 days of purchase *(Must be in New Condition)* If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you have a problem with your item and would like a return authorization please contact us within 7 days of receiving your order via email (mellowmonkeyemp@gmail.com) You will receive instructions and the return address for your item *Refunds will be issued minus shipping and handling costs* Refunds are not issued for the following items * Personalized garments and accessories * Hair Accessories (for health/hygiene reasons) * Face Masks (for health/hygiene reasons) * Items on Sale We work hard to make sure that each customer is completely happy with every item so please contact us at any time for help with problem orders.

We accept cancellations within 24 hours of your purchase just contact us via email with your order informaton.